Data Capture Manager Training

Responsibilities

• Responsible for the entire training function in DI, sets goals and strategies, manages the team, and ensures training aligns with business objectives
• Responsible E2E for new hire training in Digital Intake, and any training/learning intervention in DI
• Collaborate with COE team to implement learning strategies, digitize learning materials, working on speed to competency projects and reduce training timeline
• Implement training playbook in DI
• Participate actively and take full responsibility of training E2E of any new RFPs & transition
• Set the training strategy for Digital Intake
• Collaborate with stakeholders, clients to ensure new hire training and any training intervention for business is managed
• Responsible for training performance, training effectiveness, meeting functional SLAs
• Manage the training team to ensure they meet their individual SLAs and functional objectives

Key Performance Indicators

• Make Learning more engaging
• Transform Knowledge into skill
• Training delivery should meet required Productivity and Quality
• Should keep training yield 93% and above.

Qualification & Experience

Critical:

• Graduation in any discipline
• Willingness to work in day/night shift
• 8 to 12 years of experience in US Healthcare process out of which at least 2-5 years in Digital Intake process like Mailroom, Data capture

Desirable:

• Proficiency in MS Office (PowerPoint, Excel & Word)
• Experience in LMS/LXP is desirable
• Managed a large training team for a healthcare, digital intake process
• Excellent Communication Skill (Oral & Written)